Payment & Refund

Payments for Northcove Atelier services are collected according to the quote confirmed before work begins on northcove.sbs.

• Details here apply to payment work only — ask at the counter if your job spans more than one track at Northcove Atelier (this site).
• Accepted methods are confirmed by email from hello@this site and may include card or local transfer depending on Finland norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact hello@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Helsinki unless otherwise stated.

Optional soap-making craft workshop upgrades are listed separately before you commit without silent add-ons — changes need a written OK. Receipts are available on request Desk near Fredrikinkatu 130.

First-time guests often ask how payment timing works for soap-making craft workshop and step-free access questions welcomed ahead of arrival. Ask for the soap-making craft workshop lead if the queue splits.